Septic Tank and Cesspool Emptying
Bates Environmental Ltd
58-64 Station Street
Donington
SPALDING
Lincolnshire
PE11 4UJ


Quality Policy

Bates Environmental Limited is engaged in the business of the design, development, marketing, sale, delivery and installation of package sewage systems in the Lincolnshire and Cambridgeshire regions.  We provide a true 24/7 service for our customers.  We also provide a full sewer support service with our fleet of tankers, Jetvacs and Van Jetters, CCTV and other associated equipment.  There is also our own portable sanitation section with a stock of over 300 modern flush toilet units.  

We are fully committed to maintaining our current market leadership position in customer service, products, reliability and quality.  We strive to exceed the quality standards expected by our customers in the delivery of reliable products and services, and to go beyond industry standards.  We recognise that the customer is the final judge in the quality and value of our products and services. 

We will create an atmosphere of teamwork, open communication and mutual trust to effectively drive continuous improvement.  We will work with our customers and suppliers to create the most effective supply chain, encouraging partnerships at every level.

Quality, continual improvement and customer satisfaction are the personal responsibility of each employee and require total employee involvement.  By undertaking relevant skills and quality awareness training, our Quality Management System is effectively implemented.  Our policy and procedures continue to be appropriate, by initiating regular reviews to check their effectiveness and ongoing relevance.

Our Quality Management System is based on the requirements of BS EN ISO 9001:2000.


I Bates
Managing Director 

                                                                  
FREEPHONE:
0800 043-37-11
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Registered Office: Bulley Davey
1 - 4 London Road, Spalding, PE11 2TA
Company No: 4585024